Certainly. Your membership on our Cashplus Rewards site is free, and we will not demand anything from you directly or indirectly for utilising our website. In fact, an additional £5 loyalty bonus will be credited to your account when you have earned your first £25 in approved transactions. We have no plans to charge our customers in the future either.

Once you are logged in to our site, you are automatically linked to our network of retailer shops online and you are then identified by our partner shops, thus tracking your purchase becomes possible.

If you are not logged into our site, our partners will not pay us for your purchases and we cannot pay you any reward. Therefore, you have to log in to our site every time you want to make a purchase and earn reward through us.

Yes, we help our members by providing continuous support to get rewards and utilise our free service; nevertheless, if you wish to terminate your membership, you can do this anytime by just sending us a support ticket.

Our terms and conditions clearly state that an individual can have only one account; therefore, it is not possible for you to have more than one account. The online merchants who have partnered with
us have done so under the explicit understanding that they will provide service to only one account per person registered with us. Any violation of our terms and conditions in this regard will lead to suspension of the account without any prior notice.

Just enter your email-id and get your new password by clicking "Reset password" button under "FORGOT YOUR PASSWORD?" and we will send you a new password to your email.

To check your account log in to our site and click on "My Account" button on the top of every page.

The status displaying in your account indicates the stage your transaction is in.

Pending: The merchant has tracked your transaction but not yet validated it. Merchants usually report a transaction as pending at first, before they check your payment details, returns etc.

Approved: The merchant has approved the transaction and reward has been added to your account.

Reversed/Failed: The merchant has reported to us that they will not pay for this transaction (goods returned,payment failed etc). Sometimes merchants can reverse or fail transactions if their terms are not being complied with, or they suspect fraud.
If you think a transaction has been failed by the merchant inadvertently, please submit a ticket with all the necessary details of the transaction. We will contact the merchant and ask them to investigate this.

Paid: We have paid you the reward via your Cashplus Card.

Nobody is allowed to use YOUR account for their shopping online. If they procure under a different name, we cannot provide support for these sales and we will not process their enquiries, as the merchant may not make any payment for this.

Our relationship with our online partners is based on us monitoring the members and providing good quality product and service. If any of our members misuse the accounts we will be accountable.

Do not worry if your reward credit does not show up in your account within a day or two. Once a purchase is made through our site the partner merchants will need to process the payment of commissions and then forward the commission to us. As soon as we receive the commission we will credit your account. Due to the reason that some of the merchants process transactions in batches and report to us only a few times a month, there may be some delay in tracking the payment, so please wait for a week or two before deciding that the transaction has not been tracked.

If your account is not updated within this period and the cash back does not show, please send us a support ticket and furnish us with as many details as you can about the purchase (order number, date, membership number, merchant, product etc.) which will help our merchants to investigate quickly. We will chase up with the retailer concerned and do our best to get your reward for your purchase as soon as possible.

All you have to do is to send us your support request along with the necessary details regarding your purchases such as order number, date, membership number, merchant, purchase value, product etc. We will do the rest and keep you updated on the progress.

You will understand that the purchase details are essential to track the purchase with the merchant concerned to investigate why the reward was not credited. It is not easy for the merchants to investigate or track your transaction. Therefore, they will not take any query from us, if we do not furnish them with full details of the purchase.

You need at least the minimum requisites like name of the merchant, product you bought, price, date and order number/membership number/reference number. Please keep the receipt or paperwork safe. If lost you can search for the email they sent you when you purchased the product with the details or you could try calling the merchant and ask them for the details.

There are thousands of transactions happening everyday without any problems. We update our accounts everyday as soon as we hear from the merchant. If the reward is not displaying in your account even after your purchase, it means that either it is still too early or the merchant has not reported the sale to us yet. Sometimes, very rarely the transaction may not be tracked.

The general reasons for purchases not being tracked are

1. Our member was not logged into our site. They have not used our links to make purchases.

2. A member may not have cookies enabled in their browser or have some other security settings averting the tracking.

3. The retailers will not pay if the purchase was completed over the phone, or by any other means, apart from utilising our links. The purchase should be made entirely online.

4. If merchants have issues with tracking links, we provide them with all the necessary details of the order they will verify it and generally pay the reward. Under these circumstances, we will do our best to help you in getting your reward by getting in touch with the relevant merchants.

Yes, as you will understand it is impossible to chase up any missing
transactions that are too old. Therefore, if you have any missing transactions you must report this to us within 2 months. Simply submit a ticket to our helpdesk with all the relevant details of your transaction and we will chase it up with the merchant concerned.

All you have to do is submit a ticket at our Help Desk. We will respond to your query within 24 hours on weekdays.

Anyone who is a UK resident and over the age of 18 is entitled to become a member of Cashplus Rewards.

Our site is entirely safe and protected. You need not have any concerns about this. As a policy, we do not seek information about your credit cards or bank accounts. For whatever information you do furnish us with, we make sure that the data is handled carefully and will never be shared with anybody except under orders in accordance
with the law.

We are registered under the Data Protection Act 1998 and are bound by its regulations.

Please note that this site is open only for people residing in the UK who are aged over 18. Only one account is allowed per person. We are provided with reliable security systems for detecting misuse or suspicious activities. If we track anyone violating our Terms and Conditions in any way, the account of the member will be suspended without any prior notice and no reward will be paid to them.

In most cases, our systems will automatically suspend members, found to be involved in suspicious activities. Please understand that we have to do this to protect the interest of our members and our online merchant partners.

We will never ask for any of your credit card or financial details, since we do not take any payments from you. You only need to provide your valid address to ensure you reside in the UK. We will however require the last 8 digits of your Cashplus Card for payment. After clicking on the retailer's link on our site, you will leave our site and make your purchase directly from the retailer.

You pay the same price either way, but if you use a special offer or voucher code on our website for purchasing goods, you may find it cheaper than buying directly from the retailers. Retailers never ask you to pay additional charges for shopping through our site. We give you the latest offers, exclusive deals, and fabulous discount voucher codes besides EXTRA rewards.

We will negotiate more rewards and cheaper deals with the retailers, as the purchasing power of our members grow. You do the same online shopping, but with same or even better prices along with EXTRA rewards. It is as simple as that!

There is absolutely NO catch! Online retailers pay commissions to websites for introducing customers. We share the commission with you, paying it in the form of reward, instead of keeping it to ourselves as most websites and shopping directories do. Remember that you will not be charged either by us or by the retailer for using the links on our site.

Certainly, our site is completely free to use and we will not charge you directly or indirectly, at anytime for using our website.

We reply to every ticket submitted to our helpdesk within 24 working hours. If you have not received a reply within this time please check your spam folder. Also please add support@cashpluscashback.co.uk to your contact list to ensure you get our replies.

The Cashplus Rewards service operates as a separate department from Cashplus Card Customer Services. For any query relating to your Cashplus Card itself, please visit http://mycashplus.co.uk/contact-us/default.aspx

It is highly unlikely that the reward shown is incorrect because the merchant informs us of the necessary details of the purchase. Some merchants will only pay commission on purchase amounts excluding VAT and some may not include postage or delivery costs in the amount they use to calculate the commission on. In order to pacify the customer some merchants will pay out a token amount such as 1 pound although this is rare.

It is also possible that Merchants can also change their commission rates from time to time. We update our site
as soon as we are informed of these changes, so please check our site for the latest reward rates.

In accordance with the changing market conditions, Merchants can also change their reward rate and terms & conditions. As they change their terms & conditions, we update those on our site accordingly. Always check out the latest terms on our reward shopping directory for clarifications.

We offer rewards on the purchases you make from the online shops while linked through our site. Therefore, you cannot make use of our links externally and still expect to get rewards.

You should complete the transaction wholly online, while you are logged into our site. If you finish the purchase over the phone or by any other means, the retailer may not be able to track the transaction and may even decline it.

To make sure you get the reward, please login to our site and utilise our links to finish the purchase. We will not be able to do much about their decisions regarding reward payments if you do not finish the transaction while logged on to our site.

Once you are logged into our site, your links to our partner online shops are automatically tracked. You are guaranteed of earning your reward on your purchases by just logging in and you do not require any special settings or software on your system for this. However, following some basic steps will make tracking better.

1. It is compulsory, before you proceed to make any purchase that you must log in to Cashplus Rewards. and click on the links for the retailers from our site.

2. You must enable cookies on your browser; it is not difficult to do. Most computers and internet browsers under normal settings do have them enabled.

3. Do remember our site is a reward site, therefore, in order to ensure that your purchase is fully tracked you must finish your whole transaction in the same session. If you make the purchase over the phone or from other websites, you will not receive any reward from Cashplus Rewards.

4. In the event of you shopping on other online sites, you must ensure that you clear all cookies before you log on to our site. In some rare cases, it is possible for other websites to plant cookies or software on your computer, which may lead to the commission being paid to them instead! (We have had only one or two incidents of these so far amidst tens of thousands of transactions).

To enable cookies, Please visit http://www.google.com/cookies.html and follow the instructions given.

We are committed to ensuring that all approved transactions are paid to our members as soon as we receive the funds from the retailers.

Please note: Although not always the case, it may take up to 3 months from the day of your purchase to the day you get paid. This is due to the fact that we have to wait for merchants to validate the transactions and pay us.

Retailers also take into account a 'returns period', which could be up to 90 days.

Your reward payment will be paid to your Cashplus Card as soon as we receive the funds from the retailers. To enable us to do this, you need to enter the last 8 digits of your Cashplus card in your
profile page.

You can update your profile anytime if your Cashplus card number changes.

Your reward will be loaded directly to your Cashplus Card. This is paid via BACS so it does take some time for the payment to clear, therefore please allow 3-5 days from the date it is marked as "paid" in your account.

Earning reward on your usual shopping is easy with Cashplus Rewards.

1. Join free.

2. Login to cashpluscashback.co.uk whenever you shop online. Use our links to visit the retailer.

3. Within 24 to 48 hours, you will see the reward amount earnt in your Cashplus Rewards account.

4. All approved transactions are paid to our members as soon as we receive the funds from the retailers.

Reward will show in your account, once the transaction is tracked by the online merchant from whom the purchase was made. Reporting normally takes 24 hours to a week or two, because the merchants have their own timescales for processing the transactions and releasing the commission due to us. Some merchants process transactions in batches and report only once or twice a month, but it is quite unusual.

As soon as we receive the commission from the merchant we will credit your account.

There is no minimum purchase that you need to make for receiving reward. Reward is credited to your account right from your first purchase onwards.

This happens when our partner retailers have analyzed the sale/lead and decided not to pay us. This could be due to
one of the following reasons:

1. You have returned the goods or cancelled the services during the returns period.
2. Your transaction was not fully completed online.
3. Your credit/debit card was rejected.
4. You did not satisfy the conditions of the merchant.

Only a few merchants have conditions. In these cases, we will describe the merchant description or put on view a conditions link where you can look at the conditions attached to the offer. Please note that gaming and betting merchants can decline or fail transactions if they suspect the user has registered only to get the reward and not play on their site.

There is no limitation for the reward you receive. The more you purchase through our site, the more you can earn. Sometimes you can also earn reward by participating in free trials, applying for quotations etc.

Of course, we provide you with the link and the codes on Cashplus Rewards. Make use of the code as instructed. Please note that the merchants may not track transactions to Cashplus Rewards, and therefore you may not be paid if you utilise any discount or voucher codes found elsewhere.

Initially, after you make a purchase, our partner merchants confirm the transaction to us as "pending" and this will be the initial status of all the purchases until the merchant confirms it. The retailers wait until the returns period has expired to ensure that the purchase wasn't returned and that the payment has cleared. They will then report to us that the transaction has been "approved" which we will update in your account.

Sometimes the transactions "fail" or "reverse" when people fail applications or return their products etc. Under these circumstances, we will also fail or reverse the cash back in your account. Please note our thousands of partner retailers have
various timescales to approve transactions. Retailers normally take between a few days to about 6 weeks or more in some cases to approve transactions.

If your transaction shows as "failed" or "reversed" it means the merchant has failed the transaction and refused to pay the commission. The common reasons for the merchants to fail transactions are:

1. Your order was not valid (i.e. invalid or incorrect details etc.)
2. The goods were returned/order cancelled during the returns period.
3. You did not adhere to the terms of the offer or purchase.

Please read the conditions and the merchant description carefully on our site before making a purchase.

This is vital for free offers and gambling merchants. Merchants can fail transactions if they suspect fraud or misuse. If you suspect that the merchant may have failed the transaction inadvertently (which is quite rare), please submit a support ticket to us with the required details of the purchase (order number/reference number/membership number, date, product, price etc.) explaining why it should not have been failed.

We will immediately get in touch with the merchant and request them to investigate, but please note that the merchant decision is final.

You can use any card to shop at cashpluscashback.co.uk but the reward you earn will be paid to your Cashplus card only.